Executive and Senior Leadership

Nellie Santiago-Rivera Chief Operating Officer

NellieNellie Santiago-Rivera is the Chief Operating Officer for Metro Community Health Centers. She is responsible for the overall operations management of all five MCHC health centers.  She has over twenty years of experience in the health care industry and has a passion for improving operational processes within the healthcare delivery systems. She has spent the majority of her professional career working with under-served populations. Mrs. Santiago-Rivera received a Master’s of Science in Health Services Administration from Iona College and a Bachelor’s in Computer Science with a minor in Mathematics from CUNY Lehman College. She is currently an MBA candidate at Mercy College. In 2016, she received an award from State Senator Jeff Klein at the NYS District 34 Hispanic Heritage Month for the commitment to improve the quality-of-life in the community. 

Vincent Siasoco Senior Medical Director

VincentDr. Vincent Siasoco is a Board-certified Family Physician and the Medical Director of Metro Community Health Centers. He has extensive experience in working with patients across the lifespan who have intellectual and developmental disabilities. He has previously served as Medical Director for other Article 28, Article 16 clinics, and residential disability programs. He has been involved in the Article 28 clinics attaining NCQA Patient Centered Medical Home recognition and establishing and supervising clinical rotations at his clinics for medical students and residents to ensure future physicians gain experience in providing care to patients with disabilities. He is the Medical Director of the Alliance for Integrated Care of N.Y., an Accountable Care Organization with a focus on patients with disabilities and an appointed member of the Central Mortality Review committee for OPWDD (Office for People With Developmental Disabilities). He received his M.D. degree from the University of Santo Tomas in Manila, Philippines, completed his residency training at St. Clare’s Hospital in Schenectady, N.Y., and obtained his M.B.A. degree from Adelphi University in Garden City, N.Y. and is a member of Beta Gamma Sigma.

Richard Cohen, Director, Behavioral Health

Richard CohenDr. Richard Cohen graduated from the University of Texas and earned his PhD at Texas Women’s University. He completed a Clinical Internship at Lincoln Hospital in the Department of Psychiatry where he participated in treatment teams within child, family and adult outpatient services. He trained at South West Family Institute in Dallas, Texas. As the Director of the Office of Consumer and Family Advocacy of United Cerebral Palsy New York City, Dr. Cohen was responsible for the supervision of support services to families of persons with developmental disabilities. Most recently, at the YAI Network, Dr. Cohen administered the clinical services of over 100 psychologists and social workers while developing clinical programs to assist individuals with developmental disabilities and their families. He has also supervised psychologists at the HeartShare Wellness Article 16 Clinic. Dr. Cohen has been in private practice in Manhattan for 25 years with a specialty in Marital and Family Therapy for families with developmentally disabled and chronically ill children. Dr. Cohen has presented frequently at industry conferences such as NYSACRA, United Cerebral Palsy of New York and the National Association for the Dually Diagnosed. Dr. Cohen is a member of the American Psychological Association, The New York State Psychological Association and the Association of Clinicians for the Underserved.

Rita Bilello, Dental Director

Dr. Bilello received her Bachelor of Fine Arts from Colgate University in upstate New York and pursued her degree in dentistry at New York University College of Dentistry in Manhattan. While at NYU she was invited to participate in several honors programs and was inducted into Omega Kappa Upsilon, the National Dental Honor Society. After graduation, Dr. Bilello completed a general practice residency at North Shore University Hospital in Manhasset, NY and was selected to extend employment as the Chief Resident in Dentistry. She joined Raphaelson Dental Associates as an Associate Dentist and continues to expand her education by attending continuing education lectures and seminars. Dr. Bilello maintains her private practice on the weekends while pursuing her passion for special care dentistry full time at Metro Community Health Centers. Dr. Bilello joined the Metro Community Health Centers team after nearly twenty years in private dental practice. While working as a clinical dentist in a large family practice she began to work more closely with individuals with developmental disabilities. She partnered with HeartShare Wellness in Brooklyn, New York to develop a dental clinic that serves not only the general population, but that also addresses the specific needs of individuals with developmental disabilities. In addition to providing direct dental care, Dr. Bilello also provides instruction and training to other dentists on the special needs of this underserved population.

Terrence Savage, Chief Information Officer

Terry SavageTerrence Savage has thirty-five years of experience working in the field of information technology.  Prior to joining Metro Community Health Centers he spent seven years at the YAI Network initially developing custom software for their Article 16 and 28 clinics and then as a Project Manager working on the implementation of their NextGen EHR.  Prior to YAI he was the CIO at Opus360, an internet startup that developed workforce procurement and workforce management solutions.  Other notable professional experience includes eighteen years working in the financial sector – as consultant at Goldman Sachs and then as Vice president at Credit Suisse/First Boston where he was responsible for managing projects such as the development of a global web services platform and the implementation of an email system that connected 25,000 users in Europe, Asia and America.   He also spent several years with the State Department in Bangkok as the lead developer for a program charged with processing refugees who were fleeing Vietnam after the end of the war.  In addition to his technical work he found time to combine his interests in sustainable agriculture and food by working on the creation of Cookshop, a pioneering farm-to-table restaurant in NYC, where his responsibilities included startup funding, space procurement and build-out.  

Caroline Norris Director, Community Relations and Support

Caroline Norris is the Director of Community Relations and Support for Metro Community Health Centers. She is a licensed social worker and is SIFI (Seminar in Field Instruction) certified. Her main responsibilities include overseeing and maintaining outreach initiatives and relationships with community partners. Prior to joining Metro Community Health Centers, Caroline worked for New York based Managed Care organizations that support individuals with disabilities and those living with HIV/AIDS. She has over 8 years’ experience working with organizations that ensure access to healthcare services for underserved and marginalized communities. In 2016, while working at Metro Community Health Centers, she completed the Geiger-Gibson Fellowship. Caroline received her Bachelors of the Arts from The New School, and her Masters of Social Work from Columbia University School of Social Work.   

Carolyn Driscoll, Director, Practice Innovation

Carolyn DriscollCarolyn Driscoll, LMSW, is the Director of Practice Innovation. She has over eight years of experience in grant writing and program evaluation. She graduated from Fordham University School of Social Service, where she was the recipient of the Gerald C. Durr Fellowship.  Carolyn’s key responsibilities at MCHC include identifying, developing and promoting practice improvement and incentive programs including Patient-Centered Medical Home, Meaningful Use, Uniform Data System (UDS), and the Medicare Shared Savings Program, among others. Carolyn was previously a Research Associate at a large New York City based non-profit where she supported disability research and program evaluation, designed data collection tools, analyzed data and prepared management and clinical reports. Carolyn also has experience in developing quality improvement strategies, monitoring performance metrics, and implementing the Patient-Centered Medical Model.  She has had great success in grant and incentive program submissions, yielding over $10 million dollars for the organizations where she has worked. 

Svetlana Polyakov Director, Health Information Management


LanaLana Polyakov is the Director of Health Information Management. She has over twenty years of experience in health information management administration. She received her B.S. in Health Information Management from SUNY Downstate Medical Center and is a Registered Health Information Administrator (RHIA). In her previous position as a Health Information Manager, Lana was responsible for the operations of the Health Information Management (HIM) of five ambulatory diagnostic and treatment centers providing medical, rehabilitative and mental health services to individuals with developmental disabilities. She developed and maintained workflows, protocols, policies and procedures for the management of clinical data, and oversaw the release and exchange of health information with legal and governmental agencies. Lana has also consulted with many health care facilities including physician offices, hospitals, behavioral health centers, and pharmacies to provide expertise and training on the implementation of HIPAA privacy and security rules, the development of Notice of Privacy Practices, HIPAA accounting of PHI disclosures, and reporting of HIPAA breaches. Lana is fluent in Russian and Ukrainian and is an active member of the American Health Information Management Association and the New York Health Information Management Association.

Carrol Timothy Longshore, Senior Psychiatrist

TimothyDr. Longshore is a member of the American Board of Psychiatry and Neurology and has extensive outpatient, inpatient and emergency room experience serving individuals with behavioral health needs, including those with developmental disabilities. He received his MD from the Medical University of South Carolina and did his residency in Psychiatry at the East Carolina University School of Psychiatry. He also studied at Vanderbilt University and Furman University. Most recently he was Associate Director of Residency Training at Mount Sinai/Elmhurst Hospital Center and Deputy Director, Department of Psychiatry, as well as Director of Mount Sinai/Queens Hospital Center’s Comprehensive Psychiatric Emergency Program. Dr. Longshore is the recipient of numerous awards including Teacher of the Year for 3 years at Mount Sinai/Elmhurst Hospital Center and Best Mentor to the Senior Resident Class for 3 consecutive years.

Board of Directors

James E. Johansen, Chairman

Lee Allen, Vice Chairman

Howard Siegel, Treasurer

Mae Covington-Coggins, Secretary

J. David Seay, Esq,  Assistant Secretary

Lynn Arola Enzo Chiofalo

Jacqueline Rumolo

Judith DeIasi

Monique Dennis-Farrington

Gilbert Plaza

Linda Tempel